The website is run by staff of the IT Services Department. It is devoted to IT support related to university IT systems, software, as well as network and server services.
The following categories offer answers to the most frequently asked questions.
We answer calls from Monday to Friday, from 8:30 a.m. to 3:00 p.m.
Feel free to contact us via our “Report a problem” form, which you can find here.
If you cannot find a solution to your issue, please report the problem using the form.
- Jeżeli wśród przygotowanych pytań oraz odpowiedzi nie ma szukanego rozwiązania, to proszę zgłosić problem poprzez formularz.
Should the need ever arise to report an issue, please provide your details, including:
- University staff – your university e-mail address
- students / PhD candidates – university e-mail address, year, student ID number,
as well as a detailed description of the issue you are dealing with. This information will help us to better identify and rectify the reported issue.
By submitting the ticket using this form, I hereby confirm that I have read and understood the following information:
In accordance with Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data (...) (“GDPR”) we inform you that: The controller of your personal data is Jagiellonian University, Gołębia 24, 31-007 Krakow. The University has appointed a Data Protection Officer, Gołębia 24, room 31, 31-007 Krakow e-mail: firstname.lastname@example.org phone : +48 12 663 12 25. Your personal data will be processed for the purpose of processing your ticket or request on the basis of your express consent. The provision of data by you is voluntary; however, it is necessary for handling the aforementioned ticket or request. Your data will be stored for the period of time required for handling your ticket or request. You have the right to access your data and to request their rectification, removal, transfer, limit their processing or object to their processing in the cases and under the conditions specified in the GDPR. You have the right to withdraw your consent at any time. You have the right to lodge a complaint with the President of the Office for the Protection of Personal Data if you believe that the processing of your personal data is in breach of the GDPR.
and I consent to:
the processing of my personal data for the purpose of handling my ticket or request submitted to the Jagiellonian University IT Services Department in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and in accordance with the information clause attached to my consent.
* podanie alternatywnego adresu jest równoznaczne ze zgodą na jego przetwarzanie w celu rozwiązania problemu