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Installation instructions for software enabling access to encrypted network

contain the installation process of Pulse Secure application for MS Windows operating systems. Linux and Mac are available after logging in at

Users of mobile devices can download the application directly from:

  • Android – Play Store
  • iOS – App Store

In case of problems with logging in to the Extranet:

  1. Make sure that the account has administrator privileges (required to install software and change system files)

    (WinXP : Start -> Control Panel -> Administrative Tools ->Computer Management -> Users and Groups

    Win 7: Start -> Control Panel -> Show all items -> Administrative Tools ->Computer Management -> Users and Groups). You should also make sure that your account name does not contain Polish diacritical marks (ąćęłńóśżź).
  2. Download the latest version of Java (
  3. Check if the address is correct:
  4. Try another computer.
  5. Try another web browser (Internet Explorer, Mozilla Firefox) Uninstall Juniper Networks software and manually reinstall it.

    Start the program located in:

    Start -> All Programs -> Pulse Secure -> Pulse Secure 5.x.x

    After launching the software, you need to add a connection profile. To do this, click the "+" icon and enter the following in the server URL field:
  6. Check in the Windows Service that the DHCP client is running. (WinXP: Control Panel -> Administration Tools -> Services Win7: Control Panel -> Show all items -> Administration Tools -> Services). Disable Firewalls and anti-virus software and try to reconnect again.

The account used to log in to the Extranet must meet one of the following conditions:

  • be an account of a full-time employee of the Jagiellonian University employed based on an employment contract (documented in SAP)
  • be an account of an active student (with an assigned student number)
  • be an account of an employee of the Jagiellonian University employed based on a civil-law contract (documented in SAP)

There are other exceptional cases when an account may be eligible to log into the Extranet. Each time it is associated with granting specific permissions, resulting from, e.g. the type of function or position. If you need to access exact resources in the Extranet and you are not a member of one of the above groups, please submit a ticket via the "Report a Problem" form or send a message to with the following details: Name and surname, Jagiellonian University unit and e-mail address in the domain.

Failure to verify a user (e-mail account) of a specific profile may mean a lack of necessary permissions or permission problem with the user account itself. To solve this issue, please send an e-mail to containing:
  • Full name
  • Login (e-mail address)
  • Unit name

The mass mailing service is dedicated to sending e-mail information to many recipients. The basis for the operation of the service is the so-called distribution lists composed of recipients' e-mail addresses. Mail sent to a distribution list reaches all its members. At the Jagiellonian University, this service is available by the SYMPA system. In contrast to messages sent from employee/function accounts, the mailing based on distribution lists is not limited in quantity. The system allows you to create lists with various features.

Depending on their definition, lists may, among other things:

  • enable self-subscribing to them (also for the users from outside of the Jagiellonian University)
  • allow you to unsubscribe from the lists by yourself
  • enforce membership without the possibility of unsubscribing
  • let/forbid replying to broadcast messages

Membership-based on, e.g., affiliation to a JU unit is automatically updated due to the integration of the mass mailing service with other JU systems.

An index of the distribution lists currently active at the Jagiellonian University:


Basic types of distribution lists

There are four basic types of lists in the Jagiellonian University mass mailing system:



This type is used for sending communications and orders to employees/students. Subscription to such a list is obligatory for a chosen group of users, i.e. a user cannot unsubscribe from it. Persons from outside the University cannot be subscribers. When defining such a list, it is necessary to provide a rule for designating the group of subscribers, e.g.

  • all current employees of the faculty
  • all current full-time employees of the University

Updating the membership of such a list is done automatically several times a day.  



This list type is similar to the Communications but - unlike the previous one - allows you to unsubscribe or re-subscribe. Persons from outside the University cannot be subscribers. When defining such a list, you should provide the rule of designating a group of subscribers.  



This type is used to send messages to any recipients (including those outside the Jagiellonian University). It allows you to subscribe and unsubscribe yourself. Subscribing requires acceptance by the list owner. An example of using such a list is sending information to registered conference participants.  



The type is similar to Notifications, but unlike them, it does not require the list owner's approval to subscribe. It allows any recipient to unsubscribe and subscribe on their own.


Principles of use of the mass mailing system

As the scope of information distribution using mailing list systems can be very wide, the use of this system may also involve the risk of deliberate or unconscious spamming. Therefore, the use of the mass mailing system is possible after obtaining the approval of authorised persons.

The general rule for creating lists that go beyond the staff or students of a Faculty/Division: they require the approval of the Vice-Rector for Educational Affairs (or a person designated by him). In other cases, permission to create a list is granted by: the Dean/Division Head. The use of the lists must not violate the generally accepted communication principles and the regulations at the Jagiellonian University. The moderators of a list are responsible for the content of messages sent using it.


How to set up a distribution list

The application process for setting up a distribution list in SYMPA is entirely electronic. Paper applications are not accepted.


Electronic application

The electronic application is available here. This is an electronic form in the Microsoft Office 365 service provided to every JU employee (address starts with Completing the form requires logging in with your ID.

Application procedure

  1. The applicant completes the application form.
  2. Once submitted, it is reviewed by the IT Services Center (DISI) staff. A DISI employee may contact the applicant to clarify the details of the application.
  3. After verification, the application is sent for electronic acceptance to an authorised person.
  4. The applicant receives a notification of the acceptance or rejection of the request.
  5. If the application is accepted, the IT Services Center proceeds to set up the list in the SYMPA system.
  6. The applicant is notified by e-mail that the list has been created.


The applicant is required to attend a short training course about the usage of the SYMPA system or read the available guides.


Contact regarding the SYMPA mass mailing service.  


Responsible persons:

Mariusz Sokołowski (,

Janusz Bielec (

The IT Services Center provides Internet access services for units of the Jagiellonian University.

To connect a computer to the JU academic network, you must obtain an IP address and correctly configure the computer's network parameters. Each computer connected to the JU network must have legal software.


IP address

The IP address must be a unique address belonging to a subnetwork dedicated to a University unit. The address is assigned by the local administrator of the network in a JU unit. The configuration of the IP address of a computer includes settings for the IP address, subnet mask, default gateway, and Domain Name System (DNS) addresses. The IP address can be assigned to the user automatically or by the local administrator. The allocation of the address space for individual units within the University belongs to the responsibilities of the IT Services Center.


DNS servers

The primary DNS server supporting the domain is a computer with the address As an alternate DNS server, you can configure the address Please report any problems with access to the Internet to IT Services Center.

The Jagiellonian University, to maintain the visual uniformity and coherence of the web services of the JU units, recommends the use of the University portal based on the Liferay platform as the environment for building these services. Applications for services within the University portal should be directed to the University Portal Section.

If websites require a different platform, JU units may use additional possibilities offered by the IT Services Center (DISI), which should be pointed out and justified in the application. Units may use PHP hosting together with the Maria DB database.


Principles of using DISI web hosting

  1. Units requesting web hosting on the infrastructure administered by DISI must provide competent staff themselves to create and maintain the websites.
  2. The IT Services Center only provides the technical capabilities. It doesn’t carry out the preparation, publishing, and ongoing maintenance of websites. It also doesn’t provide technical support for these platforms.
  3. Without prior approval from DISI, hosted installations of its own CMS platforms aren't allowed. In such cases, the requesting entity is fully responsible for the maintenance of the CMS installation. That includes, in particular, the security and ongoing updating of the system.
  4. DISI reserves the right to block hosting without prior notice if it:
    1. poses a threat to the security or stability of the infrastructure,
    2. clearly violates the rules of content publishing.
  5. Administrators designated by units to host their sites are responsible for keeping their software updated to ensure maximum operational security.
  6. DISI will make every effort to ensure the continuity of the hosting but is not liable for damages resulting from the lack of it.
  7. DISI reserves the right to temporarily shut down the hosting without prior notice, as long as this occurs within scheduled maintenance windows.


Rules for publishing content on the hosting

The requesting entity/person is wholly and solely responsible for the content posted on the hosting.

Illegal activity is considered to be:

  1. publishing content that results in violation of the personal rights of others;
  2. publication of content violating intellectual property rights;
  3. publication of content prohibited by the Polish law and good manners;
  4. use of hosting for political activities;
  5. use of hosting for personal data processing.

Request for hosting

A request for hosting for a web service is submitted electronically by filling out the application form, which is available in the forms tab.

 A JU employee can fill out the application form after logging in with an employee e-mail address.  

The request for hosting should be agreed upon with a superior dean or director of an institute or department. This person has to be indicated in the application. The IT system will automatically send information to the supervisor that the applicant has submitted the request.  In the application, the applicant is required to specify, i.a., the type of hosting, the demand for disk space, the expected duration of operation of the service, and above all, contact details for persons responsible for the content and administrators of the service.  The disk space assigned to hosting may not be larger than 500 MB. For larger disk space, you have to obtain the consent of the Rector's Proxy for IT.

The Jagiellonian Library provides you with a new HAN tool - Hidden Automatic Navigator, enabling remote access from outside the computer network of the JU to digital resources provided by the Jagiellonian Library website. It replaces the Jagiellonian University Extranet used so far for this purpose. To obtain remote access to databases and other digital resources offered by Jagiellonian Library: select the database/digital resource through the appropriate link available on the Jagiellonian Library website after expanding the menu of the "DIGITAL RESOURCES" section. Then log in with your university e-mail address and password in the opened window.

After a successful login, there is no need to log in again in case of using a different database/digital asset until you close your browser or end your session. Remote access via HAN does not require prior logging into the JU extranet.

If you have any questions about technical issues with remote access to the databases, send them via e-mail: or contact Mr Marek Krośniak by phone 12 663 35 03.